RETURNS & EXCHANGES

We take great care in creating and packaging our products and want you to love your purchase.

In-Store Purchases:
Eligible products may be returned or exchanged in store. Please contact us or visit us with your product and proof of purchase so our team can assist you.

Online Orders:
If an item arrives damaged, defective, or incorrect, please contact us at info@thebodybar.ca with your order number and photos of the product so we can make it right.

Due to the personal nature of our bath, body, skincare and fragrance products, we are unable to offer refunds or cover return shipping for personal preferences, including scent preference or fragrance sensitivity, when the product is not damaged or defective.

Please keep in mind that fragrance is subjective, and scent notes may be experienced differently from person to person.

If an eligible online return is approved for reasons other than damage, defect, or an incorrect item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Approved refunds will be processed once the returned product has been received and inspected by The Body Bar.

To return your product, you should mail your product to:

175 Hurontario St Collingwood Ontario CA L9Y 2M1

SHIPPING

We currently ship within Canada only using Canada Post. At this time, we do not offer shipping outside of Canada.

Enjoy FREE shipping on Canadian orders over $95 before taxes. Orders under $95 will have shipping calculated at checkout based on the delivery location.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Please ensure your shipping address is complete and correct before submitting your order. The Body Bar is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.

Please note: Shipping and delivery times are estimates and may be affected by Canada Post delays, weather, holidays, or other circumstances outside of our control.

If your order arrives damaged, defective, or incorrect, please contact us at info@thebodybar.ca as soon as possible with your order number and photos so we can make it right.